Ways of data Collection
According to Regulation (EU) 679/2016 (GDPR), personal data is the data that can be used to identify a person. We collect your personal data you provide yourself only when you register on our online platform, when you place an order and purchase a product and when you submit requests and service messages as our customers. We also ask our site users to provide us with their personal information and, if they wish to email us at www.tsopgroup.com, when they subscribe to the ‘Newsletter’ of our website in order to receive updates from www. tsopgroup.com and when sending CVs to find a job through our website. In all the above cases, the provision of any kind of personal data is done by you voluntarily.
The personal data we process
Our company collects, maintains and processes your personal data only when you voluntarily provide it to us for the following purposes:
1. To manage you as a registered customer and to offer personalized experience on our sites in the event you create an Account.
2. To complete orders and sales contracts.
3. For Customer Service with regard to orders.
4. To communicate with users and resolve any disputes.
5. To provide customer service, such as providing bids and informative emails, and informing users about promotions and new products, if you subscribe to our company newsletter.
6. To obtain information on how our website is used by our visitors, in order to continually improve it.
7. For research and statistical purposes relating to the operation of our website.
Legal bases of Processing
Legal bases of processing of the data we collect and process are in the case of Account Creation, to take action at your request as a Data Subject prior to the conclusion of a contract. In other words, in order to sign up as a User on our online platform and make an order as our client, it is necessary to process the requested personal data. We process the data you provide to us when making an order for a product for the purpose of executing the sales contract and for fulfilling our legal obligations. We make use of the information you give us in order to contact you regarding the delivery of the order in your area and for the confirmation and identification of the customer in all the necessary circumstances.
Finally, receiving data in the context of customer service is part of the legitimate interests of our company. The continuous improvement of our website and services is also part of the legitimate interests of our company. In other cases, we process your personal data only when you voluntarily provide it to us only when we receive your free, explicit and conscientious consent. Your consent to the processing of your personal data may be revoked at any time.
Security of your personal data
Transfer of data to third parties
Our company undertakes not to sell, rent or otherwise publish or share its customer’s personal data with any third party. We may transfer personal user data to third party legal or natural persons only if:
A. Customer has explicitly given consent to the transmission of personal data.
B. The transfer of personal data to legal or natural persons who cooperate with our company becomes necessary for the realization of the wishes and orders of the customers in the framework of the contract between us. Legal and natural persons working with us have the right to process the user’s personal data only to the extent strictly necessary for the performance of the contract.
C. It is compelled to comply with the relevant provisions of law and only to the competent authorities.
Time of Processing of your personal data
We will keep your personal data as long as you are registered in the Newsletter of our website and until our emailed contact is completed. We delete your personal information after the consent has been revoked or after one (1) year has elapsed since the last newsletter or email was sent.
Our company in order to ensure your optimal navigation on our website uses “cookies” technology. Cookies are small text files that contain information stored on your computer’s hard drive when you browse our site and can be removed at any time. We use ‘cookies’ so that we can distinguish you from other visitors, record your IP address and the way you use our website, and to facilitate your access to all the features of our site. The use of ‘cookies’ allows us to collect information for statistical and advertising purposes, but primarily to personalize your browsing experience by storing your preferences. No cookies are placed on your devices other than the necessary cookies, without or before giving us your consent. You can disable cookies at any time, easily, through the browser options, but if you do, we will not be able to record your purchases or allow you to make a purchase from the site we / we will not be able to provide you with optimal access to all the functions of our website. All statements of consent for the cookies provided through our website are kept in parallel and in writing and kept in a safe place. Finally, we would like to let you know that every 12 months from your last visit to our website, the validity of the consent that has been given will expire and new ones will be requested.
Our company regularly sends newsletters to our site users. By creating your profile on our website, you automatically join the list of newsletter recipients to the e-mail that is being declared. In each newsletter you have the option of stopping if you wish to send a newsletter to you, with a link at the end of each e-mail. Finally, our company reserves the right to delete any recipient from the newsletters lists. For any issue as well as any relevant information regarding the operation of the newsletters, please contact us. The update from www.tsopgroup.com can only be done if you choose it for as long as you wish. Instead, if you have an order at www.tsopgroup.com, we send automated emails about the progress of your order. There is no way to disable these updates, the shipment of which is a prerequisite for the correct development of your order. We invite you to make sure that these emails can reach you and keep them throughout our transaction. It is your responsibility, in case you do not receive the relevant e-mail, in accordance with the general terms and conditions governing our transactions, to inform us without delay. The business is not responsible if the newsletters do not deliver to their destination, although they make every effort with the ISP’s (Internet Service providers) for delivery. The newsletter may end up in the spam folder, so please check regularly that they are not stored there.
Messages in a Contact Form
By submitting your message to a contact form to our company and clicking (ticking) on the sign “ACCEPT”, you agree to the terms and conditions regarding the use of your e-mail and your name by our company. We undertake not to use this information for marketing purposes by transferring it to third parties. If you do not want us to keep your personal information we obtained through the use of the contact form, you can request to delete them.
Links, Hyperlinks & Banners
We do not process any information from anyone under the age of 15. Our site is exclusively for people over the age of 15. If you are under 15, do not use or provide any information on this site. If we find that we have collected or received personal data from a child under 15, we will delete this information unless explicit consent or authorization has been given by the child’s guardian.
We respect your right to access, correct, request deletion or request a limitation on the use of your personal information as required by GDPR regulation 679/2016.
Right of Complaint
According to Regulation no. 679/2016, you have the right, if you believe that your privacy rights are violated, to lodge a complaint to the Greek Personal Data Protection Authority.