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General
Our Company, as a Controller, prioritizes the security of your personal data through our compliance with National and European Legislation and Regulation (EU) 679/2016 (GDPR). Through our privacy policy, we inform you, on the one hand, about our company’s practices regarding the processing of your personal data and, on the other hand, about the rights you have as the data subject of such data. By doing so, you will be able to provide us with your explicit consent to the collection and processing of your personal data in any case you request, which you may revoke or modify at any time.
Ways of data Collection
According to Regulation (EU) 679/2016 (GDPR), personal data is the data that can be used to identify a person. We collect your personal data you provide yourself only when you register on our online platform, when you place an order and purchase a product and when you submit requests and service messages as our customers. We also ask our site users to provide us with their personal information and, if they wish to email us at www.tsopgroup.com, when they subscribe to the ‘Newsletter’ of our website in order to receive updates from www. tsopgroup.com and when sending CVs to find a job through our website. In all the above cases, the provision of any kind of personal data is done by you voluntarily.
The personal data we process
The company designed the website www. tsopgroup.com so that its users can visit it without having to reveal their identity unless they wish. To contact us by websites forms, you should, after reading the terms of use and the Privacy Policy, select the box in the “Accept” box. When completing any contact form on our website, you will be asked for your name and e-mail address.
Processing purposes
Our company collects, maintains and processes your personal data only when you voluntarily provide it to us for the following purposes:
1. To manage you as a registered customer and to offer personalized experience on our sites in the event you create an Account.
2. To complete orders and sales contracts.
3. For Customer Service with regard to orders.
4. To communicate with users and resolve any disputes.
5. To provide customer service, such as providing bids and informative emails, and informing users about promotions and new products, if you subscribe to our company newsletter.
6. To obtain information on how our website is used by our visitors, in order to continually improve it.
7. For research and statistical purposes relating to the operation of our website.
Legal bases of Processing
Legal bases of processing of the data we collect and process are in the case of Account Creation, to take action at your request as a Data Subject prior to the conclusion of a contract. In other words, in order to sign up as a User on our online platform and make an order as our client, it is necessary to process the requested personal data. We process the data you provide to us when making an order for a product for the purpose of executing the sales contract and for fulfilling our legal obligations. We make use of the information you give us in order to contact you regarding the delivery of the order in your area and for the confirmation and identification of the customer in all the necessary circumstances.
Finally, receiving data in the context of customer service is part of the legitimate interests of our company. The continuous improvement of our website and services is also part of the legitimate interests of our company. In other cases, we process your personal data only when you voluntarily provide it to us only when we receive your free, explicit and conscientious consent. Your consent to the processing of your personal data may be revoked at any time.
Security of your personal data
Our Privacy Policy regularly checks the need for your personal data to be retained and deletes what they consider to be useless and not indispensable for processing purposes. Www.tsopgroup.com is committed to ensuring the security and integrity of the data it collects on the users of its website and therefore takes the necessary measures to protect the personal data that you provide with any way. These measures protect user data from any unauthorized access or disclosure, loss or misuse, and change or destruction. In particular, we protect the security of your information by using software that encrypts and anonymises the information you enter. The website www.tsopgroup.com uses SSL, 128-bit encryption (the most powerful today) for secure online trading. This encrypts all of your personal information so that they cannot be read or modified when they are transferred to the Internet. Secure Sockets Layer (SSL) is today the global standard on the web for the certification of websites to network users and the encryption of data between network users and web servers. An encrypted SSL communication requires all information sent between a client and a server to be encrypted by the sender software and decrypted by the receiving software, thereby protecting personal information when transferred. In addition, all information sent under the SSL protocol is protected by a mechanism that automatically verifies whether the data has been modified during transport. In addition, we restrict access to your personal data only to those employees who need to know them in order to fulfill their professional duties. They will only process your personal data in accordance with our instructions and are bound to confidentiality.
Transfer of data to third parties
Our company undertakes not to sell, rent or otherwise publish or share its customer’s personal data with any third party. We may transfer personal user data to third party legal or natural persons only if:
A. Customer has explicitly given consent to the transmission of personal data.
B. The transfer of personal data to legal or natural persons who cooperate with our company becomes necessary for the realization of the wishes and orders of the customers in the framework of the contract between us. Legal and natural persons working with us have the right to process the user’s personal data only to the extent strictly necessary for the performance of the contract.
C. It is compelled to comply with the relevant provisions of law and only to the competent authorities.
Time of Processing of your personal data
We keep your Personal Data as long as we need to fulfill the purposes set forth in this Privacy Policy. In particular, your data as a registered user is retained until you decide to unsubscribe. The necessary data for the execution of the product sale contract is retained for the purpose of completing the contract, including some period of time for the launch of any legal claims under the contract as well as legal obligations of a fiscal nature of our company. To serve your Customer requests, processing will take place until the response to your request is completed.
We will keep your personal data as long as you are registered in the Newsletter of our website and until our emailed contact is completed. We delete your personal information after the consent has been revoked or after one (1) year has elapsed since the last newsletter or email was sent.
Cookies
Our company in order to ensure your optimal navigation on our website uses “cookies” technology. Cookies are small text files that contain information stored on your computer’s hard drive when you browse our site and can be removed at any time. We use ‘cookies’ so that we can distinguish you from other visitors, record your IP address and the way you use our website, and to facilitate your access to all the features of our site. The use of ‘cookies’ allows us to collect information for statistical and advertising purposes, but primarily to personalize your browsing experience by storing your preferences. No cookies are placed on your devices other than the necessary cookies, without or before giving us your consent. You can disable cookies at any time, easily, through the browser options, but if you do, we will not be able to record your purchases or allow you to make a purchase from the site we / we will not be able to provide you with optimal access to all the functions of our website. All statements of consent for the cookies provided through our website are kept in parallel and in writing and kept in a safe place. Finally, we would like to let you know that every 12 months from your last visit to our website, the validity of the consent that has been given will expire and new ones will be requested.
Newsletter
Our company regularly sends newsletters to our site users. By creating your profile on our website, you automatically join the list of newsletter recipients to the e-mail that is being declared. In each newsletter you have the option of stopping if you wish to send a newsletter to you, with a link at the end of each e-mail. Finally, our company reserves the right to delete any recipient from the newsletters lists. For any issue as well as any relevant information regarding the operation of the newsletters, please contact us. The update from www.tsopgroup.com can only be done if you choose it for as long as you wish. Instead, if you have an order at www.tsopgroup.com, we send automated emails about the progress of your order. There is no way to disable these updates, the shipment of which is a prerequisite for the correct development of your order. We invite you to make sure that these emails can reach you and keep them throughout our transaction. It is your responsibility, in case you do not receive the relevant e-mail, in accordance with the general terms and conditions governing our transactions, to inform us without delay. The business is not responsible if the newsletters do not deliver to their destination, although they make every effort with the ISP’s (Internet Service providers) for delivery. The newsletter may end up in the spam folder, so please check regularly that they are not stored there.
Messages in a Contact Form
By submitting your message to a contact form to our company and clicking (ticking) on the sign “ACCEPT”, you agree to the terms and conditions regarding the use of your e-mail and your name by our company. We undertake not to use this information for marketing purposes by transferring it to third parties. If you do not want us to keep your personal information we obtained through the use of the contact form, you can request to delete them.
Links, Hyperlinks & Banners
Please be advised that the site may contain links to other websites. This Policy does not apply to data collected through another website and to corporate practices that we do not control. We are not responsible for the terms of use of your third-party web site management, and we encourage you to read the Privacy Policy of each website you visit.
Children’s Privacy
We do not process any information from anyone under the age of 15. Our site is exclusively for people over the age of 15. If you are under 15, do not use or provide any information on this site. If we find that we have collected or received personal data from a child under 15, we will delete this information unless explicit consent or authorization has been given by the child’s guardian.
Your rights
We respect your right to access, correct, request deletion or request a limitation on the use of your personal information as required by GDPR regulation 679/2016.
Right of Complaint
According to Regulation no. 679/2016, you have the right, if you believe that your privacy rights are violated, to lodge a complaint to the Greek Personal Data Protection Authority.